Most Palay Terms & Conditions — A Complete Guide in Plain English

By using most palay's website and application, you are deemed to have automatically agreed to these Terms & Conditions. Please read them carefully before you start using the platform. most palay reserves the right to update these terms at any time, though members will be notified in advance of any significant changes.

These terms and conditions are governed in accordance with applicable laws in Bangladesh. Most Palay operates as an internationally licensed online gaming operator.

The following conditions must be met to open an account on most palay:

• You must be 18 years of age or older.
• Each person may register only one account. Any attempt to open a second account using the same mobile number, bank account, or device will result in both accounts being permanently closed.
• You must register using your real name, mobile number, and date of birth. Providing incorrect information may result in withdrawal requests being blocked later.
• Members are solely responsible for keeping their account password and login details strictly confidential.

Most Palay operates in accordance with international gaming regulations, and all members are required to complete identity verification (KYC). Withdrawals cannot be processed without a completed KYC verification.

Documents required for KYC:

• National ID Card (NID) — Clear photos of both sides
• Selfie — A recent photo of you holding your NID
• Proof of Payment — A screenshot of the number used to make the deposit (where applicable)

Verification is completed within 48 hours of document submission. For urgent cases, contacting live chat may help speed up the process.

The financial transaction rules at Most Palay are outlined in the table below:

The payment method used for deposits must match the one used for withdrawals. For example, if you deposit via bKash, your withdrawal must go to the same bKash number. This is an important anti-money laundering policy at Most Palay.

Most Palay offers a variety of bonuses, each with its own specific terms. However, the following general rules apply to all bonuses:

• Multiple bonuses cannot be active at the same time.
• Wagering requirements must be met within the specified period after the bonus is received. The bonus will be forfeited if the deadline is not met.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being closed and funds being forfeited.
• Most Palay reserves the right to modify or cancel any bonus offer at any time.
• Winnings from bonuses cannot be withdrawn before the wagering requirements have been met.

Separate rules apply to Sports Betting and casino games on most palay. General betting rules:

• Once a bet is placed, it cannot be cancelled (except where a cash-out option is available).
• If a match or event is cancelled, your bet will be automatically refunded.
• Most palay reserves the right to void any bet accepted at incorrect odds due to a technical error.
• Bets placed during live odds transitions may be voided due to technical delays.
• Bets placed at clearly erroneous odds (e.g., 0.01 or unusually low values) will be considered void.

Most palay monitors all unusual betting patterns and reserves the right to investigate when necessary.

The following activities are strictly prohibited on most palay. If detected, the account may be suspended and legal action may be taken:

• Multiple Accounts: Operating more than one account under the same identity.
• Bonus Abuse: Coordinated attempts to abuse or circumvent bonus terms.
• Money Laundering: Using the platform to process or conceal illicit funds.
• Match Fixing: Betting with the intent to manipulate game outcomes or gain an unfair advantage.
• Hacking or Fraud: Exploiting system vulnerabilities or accessing another user's account.
• Underage Account: Opening or operating an account on behalf of someone under 18 years of age.

Most Palay takes the protection of your personal data seriously. Your name, mobile number, payment details, and KYC documents are never sold or shared with any third party.

However, your information may be disclosed in the following circumstances:

• Upon a valid order from a law enforcement authority.
• At the request of a regulatory authority in connection with a financial crime investigation.
• During routine audits by Most Palay's licensing authority.

For more details, visit most palay's Privacy Policy Read.

Most Palay is not liable for:

• Bets lost due to internet disconnection or network issues.
• Transaction delays caused by third-party payment gateway failures (e.g., bKash, Nagad).
• If a member's password is compromised due to their own negligence.
• If service is disrupted due to a natural disaster or force majeure.

Most Palay may update these Terms & Conditions at any time. For significant changes, members will be notified in advance via SMS to their registered mobile number or through an app notification.

Reason for account closure:

• At the member's own request (at any time).
• Involvement in prohibited activities.
• Extended period of inactivity (over 12 months).
• If KYC verification fails.

Upon account closure, any valid balance (excluding bonuses) will be refunded within 7 business days, provided there is no active investigation.